Frequently Asked Questions (FAQ)

We have composed questions and given exhaustive answers to common topics relating to burnt electrical appliances, illegal fires and relations with power companies.

How to know when it is time to change the electricity metre, and how to choose a new one.
Как понять, что пора менять счётчик электроэнергии, и как выбрать новый


The electricity metre is what everyone has to deal with. And it doesn’t matter whether you are a techie or you just have no idea, you need to understand the device. It depends on how much you have to pay for the electricity at the end of the month. If the only thing you know about the electric metre is that it hangs somewhere in the hallway, and sometimes people in overalls come in to “take readings”, think about it. Maybe he has been working accurately this whole time and it is time to change?

An electricity meter is considered to have failed if:

  • Measurement results are not displayed.
  • There are violations of control seals and (or) verification marks.
  • The device has mechanical damage.
  • Exceeded tolerance error.
  • Expired device verification interval.

No measurement results displayed / no seal / mechanical damage

Rate the appearance of your counter. It is time to change it if:

  • The drive of the induction electric meter does not rotate or rotates in jerks.
  • The electronic meter does not have a display or indicator.
  • A protective seal has been torn off or a special sticker has been damaged.
  • The metre case tightness is broken, there are through holes or cracks.
  • Damaged or broken sight glass.


The counter incorrectly displays the amount of electricity consumed

The metre works when the electrical appliances are off

This phenomenon is called self-propelled. To eliminate it, it is possible to conduct a simple experiment: turn off all the switches on the switchboard, except for the input switch (suitable for the metre). Thus, you de-energise the apartment, but remember to leave the electricity metering device running. And then you should carefully monitor the disk or the light indicator on the counter.

“Do not do this without acknowledging the safety rules: electricity is not a toy! And do not forget to save all the documents on the computer and turn off any complicated equipment before de-energizing the apartment.”

If there is no self-propelled setting on the device, then in 15 minutes the disk will make no more than one full revolution, and the indicator will only flash once. Is everything happening more often? It means that the electric metre winds up the readings, and you overpay.

Instrument accuracy class does not meet regulatory requirements

Each electricity meter has its own accuracy class. It reports the permissible measurement error. The accuracy class of the counter is indicated on the dial in a circle:


Замена электросчётчика: класс точности

Currently, all electricity supplier companies install electricity metering devices with an accuracy class of 1. This means that such a device will display the spent 100 watts with an accuracy of 1%: from 99 to 101 watts.

The measurement error is greater than the set

Even if the accuracy class is normal, the appliance may incorrectly take electricity consumption into account. Or overstate (which makes users overpay), or underestimate the evidence (and for this you can be charged with by the power supply company). To check the serviceability of the counter easily:

  • Turn off all electrical appliances in the house.
  • The meter reading should not change after this: write it down or remember it.
  • Turn on one device with a known power consumption. For example, a 100 watt light bulb.
  • After an hour, check the meter readings. They should increase exactly by the level of energy consumption of the switched on device. In the case of a bulb, the reading will have to change by 0.1 kW.
  • If the meter readings are different, they must differ from those required by the error provided for by its accuracy class, that is, a maximum of 2%.
  • If the permissible error is exceeded, it's time to change the counter.

Device verification interval has expired

The verification interval is the period during which the exact operation of a specific device is guaranteed. It is installed by the manufacturer, indicated in the accompanying documentation for the meter, and usually lasts between 6–16 years. When this period ends, the electricity metre must be checked. This can be done by submitting an application to the subscriber department of the energy supplying organisation.

Look in the technical document of your metering device. If the verification interval has long expired, the metre must be replaced.

Furthermore, if you are still using an electric meter from the 1950s – 1980s, and the house is full of modern appliances, it’s time to sound the alarm. The counters of the last century are not designed to operate energy-intensive household appliances. An overcurrent hazard may cause fire hazard.

How to choose a new electricity metre:

The metering device should be chosen not only for appearance and price, but also for technical needs.

Mains type

Metres are single and three phase. To choose the right one, determine how many phases your network has. This can be done in several ways:

  • Identify which cable is suitable for the input automat and meter. If it has two conductors (phase and zero), you need a single-phase meter. If the conductors are four (three phases and zero), a multi-phase one is needed.
  • Look at the scoreboard of the old counter. If it shows only one number (220 or 230 V), there is one phase in the network. If several (220/380 or 230/400 V) - three.


Замена электросчётчика на однофазный или трёхфазный

Single phase and three phase meters


Number of electrical appliances

An important factor for choosing a metre is the maximum current that can pass through it. For an ordinary consumer of electricity, a value of 40–60 A will suffice. However, if your apartment is full of modern appliances, it’s better to choose a meter with a margin. If the operating current is greater than the maximum, the metering device may burn out.

Tariff plan

Payments for the consumed electrical energy, which is supplied by the electricity supplier, are made with all consumers at regulated tariffs approved in accordance with the legislation of the Kyrgyz Republic.

You can find out more about current rates here.

Mounting method

Different metres are installed either with the help of bolts, or on a special rail. Look at the mount of the old device and select the appropriate model. In order to avoid any problems with mounting, take a photo of an electrical panel and show it to a store consultant.

Установка электросчётчика на DIN-рейку и в щиток

Installation of the electric meter on a DIN rail and in a guard



Device Release Date

Pay attention to the age of the counter. Single-phase should have be released have than two years ago, and three-phase – less than a year. Otherwise, you will have to carry out the procedure for checking the metering device before installing. The date of issue is indicated on the panel of the electric metre or in the manual of the device.

Additional functions

Here you can roam. Nowadays, they produce counters with backlight, display of time and date, internal memory and built-in GSM modems. All this is not necessary for accurate measurement of consumed electricity, but may be useful to you.

How to replace the electricity metre

In accordance with the current rules for the use of electrical energy (Clause 61. Chapter 6 of the TESP), the purchase, installation, verification and certification of means of commercial accounting is done for:

1) household consumers connected to the licensee’s electrical networks - at the expense of the licensee;

2) household consumers residing on the rights of employment in departmental or municipal houses - at the expense of the home owner;

3) non-residential consumers - at their own expense.

Do not attempt to replace the electricity meter yourself. It is life threatening and illegal.


Original text:





















What is Electricity Loss?

Question from Tursaliev Kenzhebek, Talas region:

“I wanted to know what the loss of electricity was?

As research shows, for the last three or four years our entrepreneurs began to pay the grid in addition to the tariff. The so-called losses of electricity in transit, now (in 2016) constitute for 11% of the total actual consumption. These are very large, unreasonable costs for entrepreneurs, and during a a crisis situation this is even more aggravated ....!"

Actual (reported) losses of electricity is the difference between the electricity supplied and released from the grid (effective supply), and is determined by the electricity metering system. The actual loss of electricity is divided into four components according to their physical nature and methods for their determination:

  • Technical losses of electricity are due to physical processes occurring during the transmission of electricity through networks and due to the need to overcome the resistance of the network and deliver electricity generated from power plants to consumers. This loss component is determined by calculations corresponding to electrical engineering laws;
  • Electricity consumption for own needs of substations necessary to ensure the operation of technological equipment of substations and the life of the staff. Electricity consumption for own needs of substations is recorded by meters installed on auxiliary transformers;
  • Losses due to the permissible error of the accounting system. This loss component is determined on the basis of data with metrological characteristics and operating modes of metering system instruments;
  • Business losses do not have a mathematical description and therefore cannot be determined independently. Traditionally, commercial losses are understood as the theft of electricity and its undercount due to problems in the organization from metering of electricity consumption. The estimated value of commercial losses is defined as the ‘difference between the reported losses and the sum of the first three component losses’. In an ideal case, the commercial losses of electricity in the electrical network, determined by calculation, should be zero.

It is clear that the first three components of electric power losses are included in the cost of consumption required for technological processes and are one of the components of the electricity tariff.

Since the loss of electricity in networks is inevitable, it is essential to reduce them to a rational or economically reasonable level. Since the greater the loss, the higher these costs and, accordingly, the tariffs for electricity for final consumers.

The average statistical components of the structure of technical losses of electricity in electrical networks are shown in Diagram 1.


Chart 1. (source:



If we consider the indicators of technical losses from specific distribution companies of the Kyrgyz Republic (hereinafter referred to as REC), then for the 1st quarter of 2015 (according to the report of the State Agency for Regulation of the Fuel and Energy Sector of the Kyrgyz Republic with PKR), the technical losses were:


ОАО «Severelectro»

ОАО «Vostokelectro »

ОАО « Osh Electro»

ОАО «Jalal-Abad Electro»

Technical Losses%






As mentioned above, technical losses are taken into account when deciding the price for electricity, because of this:

·         The issue of accounting for electricity and its losses was widely considered in the analytical publications of the “Unison Group” (for example, and the activities of the IPTEC NA.

·         Through the activities of ISTEC, the transparency of energy companies began to raise awareness of energy issues through the provision of information and data, allowing the public to participate in the decision-making process. This growing transparency is clearly reflected in the fact that electricity losses reduced by 39% in 2010 to 23% in 2011. In addition, in 2015, OJSC Severelectro reported that their total losses of electricity did not exceed the threshold of 14.85% or 845 million kWh. Nevertheless, it should be noted that these figures were mentioned in the column “commercial losses” of reports of energy companies, and questions regarding the reliability of calculations in the absence of accurate data remains open. But the very fact that there is a decline in this indicator demonstrates the importance of public control and accountability in the energy sector, since the cost of business losses can be borne by consumers in the form of tariff increases (for more details, see here).


It is also worth noting that:

·         In 2015, the approved technical and economic indicators of the Kyrgyz Government showed that the level of technical losses from distribution companies amounted to 15% of the flow into the network or 1 billion 700.2 million kWh. The necessary funds to cover the distribution companies' own expenses and regulatory technical losses were taken into account when forming the purchase tariff from ES OJSC. If we express these losses (15%) in value their cost will be 18.59 tyiyn (cent) for each useful 1 kWh of electricity distributed by the distribution company (more details in Fig. 1.);

·         In 2014, the level of losses included in the tariffs was 16% of the revenue to the network. At the same time, the cost of these losses was 13.95 tyiyna per 1 kWh. The increase in the cost of losses in 2015 compared with 2014 amounted to 4.64 tyiyna per 1 kWh or 33.3% and was due to the increase in purchase tariffs for distribution companies.



Рис.1. Cоставляющие цены за электроэнергию, в том числе стоимость суммарных потерь (Источник: Государственное агентство по регулированию ТЭК при ПКР ).

Our refrigerator burned down after a power surge in the network. What should we do? Can I file a complaint and where?

According to GOST, the voltage in the network should not exceed + 5% of the nominal value of 220 volts.

Article 15 of the Law of the Kyrgyz Republic highlights that "On electric power industry"relating to the duration of interruption of the supply of electricity, the supply of electricity that does not meet the requirements of GOST, as well as the material damage that has occurred, is certified by an Act drawn up by the customer along with a representative from the power supply organisation or with a representative of the energy security department of the State Inspectorate for Environmental and Technical Security under the Kyrgyz Government (State Ecological Technical Inspection). The Act must be made within six hours after the breakdown of household appliances due to poor voltage.

In the absence of a representative from the supplier, you must invite and draw up an Act with the participation of a neighbour or a quarterly committee. Try to call the dispatcher in the RES (tel: 03522 52343), as the speech recorder installed there will record your conversations with the dispatchers. Thus, in the event of a dispute, you can confirm your call. Records of telephone conversations are stored for a month.

You should also contact the State Forensic Centre in Bishkek (GCSE: 97 Bokonbaeva St., Tel. 30-32-82) to conduct an examination and determine the causes of equipment failure.

The supplier reimburses the costs to the consumer associated with the examination of damaged equipment in the above-named center (GCSE) and its transportation in cases where the GCS concludes that the cause of the damage was the inconsistency of the supplied electricity with the requirements of GOST. In case of a refusal on the part of the supplier to reimburse the consumer the costs according to the conclusion, it is possible to claim the costs in court.


We have frequent short interruptions in the power supply. How do we influence the supplier?

According to Article 15 of the Law of the Kyrgyz Republic "On Electric Power Industry", if the duration of the interrupted electricity supply does not meet the GOST requirements and results in material damage caused by the interruption, an act can be drawn up by the subscriber together with a representative of the power supply organisation or from the energy security and technical security under the Government of the Kyrgyz Republic. The act must be made within six hours from the moment of power surge. In the absence of a representative of Severelectro, you will need to invite the Chairman of the House Committee. You can try to call the RES as the speech recorder installed there will record your negotiations with the dispatchers, thus, in the event of a dispute, you can confirm your call. Records of telephone conversations are stored for a month.

Also, the consumer should contact the State Centre of Forensic Examinations to establish the causes of failure to the equipment. The power supply organisation reimburses the consumer for the costs associated with the examination of damaged equipment in the above-mentioned center (GCSE) and its transportation in cases where the GCS concludes that the cause of the damage was the inconsistency of the supplied electricity with the requirements of GOST.

Address of the Centre 97 Bokonbaeva Tel. 30-32-82


Are there any regulations for the settlements of losses?

Question from: Tursaliyev Kenzhebek from the Talas region:

As practice shows, our entrepreneurs for the last three or four years began to pay the grid, in addition to the tariff, also the so-called for losses of electricity in transit, which now (in 2016) constitute 11% of the total actual consumption. Of course, these are very large unreasonable costs for entrepreneurs, and with a crisis situation, this is even more aggravated ....!

Answer: Yes, they do. According to the objectives of the National Strategy for Sustainable Development until 2025 and the Strategy for the development of the fuel and energy complex, a 20-step reduction in electric power losses in the networks is foreseen, including transportation through the networks of OJSC NES of Kyrgyzstan by 2010–2025 - up to 5.5% in case of distribution to distribution companies through distribution networks - technical losses by 2010 - up to 15% and by 2025 - up to 12%, commercial losses by 2010 - up to 3% and by 2025 - up to 0%.

The minutes of the meeting with the Kyrgyz Prime Minister No. 15-21 dated February 26th 2016, regarding the activities of energy companies for 2015 and the tasks for 2016 , determined to ensure that by the end of 2016, the target indicators of electric power losses in the networks of OJSC NES of Kyrgyzstan to the level of 5% and distribution electric companies - 13% with the establishment of the following differential loss standards depending on the service areas in the following sizes:

  • OJSC Severelectro - 12.5%
  • OJSC Vostokelectro - 13.5%
  • OJSC Oshelectro - 12.5%
  • JSC "Jalalabatelectro" - 12.5%

According to international experts, the relative losses of electricity in the electrical networks of a majority of countries can be considered satisfactory if they do not exceed the level of 4-5%. Losses of electricity at 10% are considered to be the maximum permissible. Exceeding these values ​​indicates the presence of commercial losses in the composition of the reported losses. This is confirmed by the level of power losses in most power systems of the former USSR, which, as a rule, did not exceed 9.4%.

The indicator of non-technical losses of electricity in the distribution network is the difference between the total amount of electricity delivered to the point of connection of the consumer and the amount of electricity for which consumers were billed. The indicator of non-technical losses is calculated in the form of interest, for the 1st quarter of 2015 and for RECs was:



ОАО «SeverElectro»

ОАО «VostokElectro»

ОАО «Osh Electro»

ОАО «Jalal-Abad Electro»

No Technical Loss %






It is important to note that non-technical losses are not taken into account when forming the electricity tariff. Losses due to non-optimal operating modes of the electrical network, errors in the electricity metering system, deficiencies in energy sales, are direct losses of energy supplying organizations and, of course, should be reduced.

The table below provides general data on the dynamics of electricity losses in the RECs of Kyrgyzstan for 2012–2015.


(источник: )

How to recover lost technical conditions for 3-phase

Currently, the issuance of technical conditions for the connection to electrical heating before commissioning the 500 kV Datka-Kemin line and the 500 kV Kemin substation is prohibited based on a law issued by the Government dated December 30, 2011 No. 763 “on taking measures to reduce electricity consumption in the morning and evening, during which there are maximum loads to the power system of the Kyrgyz Republic ”, decisions of the Scientific and Technical Council of the Ministry of Energy and Industry of the Kyrgyz Republic of 15/05/2012 No. 03-1 / 17“ Balance of electric energy and power, methodology for connecting new consumers Bitel ", and OAO" Severelectro order "number 687 of 24.05.2012".

Technical specifications for residential houses in the private sector are issued if there is a technical possibility in the requested area and are only for business needs with a permitted power of no more than 3.5 kW without the right to use electricity for heating. In case of loss of technical conditions for three-phase input, you need to get “Confirmation of the existing three-phase input.”

No. 03-1 / 4634, the responsibility for the loss of technical conditions lies with the subscriber.

The following documents are required for confirmation:

1. Certificate from the electricity sales service of the presence of three-phase input;

2. Extract from the personal account (dynamics of consumption of electric energy);

3. Copy of the subscriber's passport.

Furthermore, with these documents you need to contact the production and technical department of OJSC "Severelectro". Documents are received on Wednesdays and Fridays at the address: Alamudunsky District, p. Lebedinovka, Chkalov Street, 3. Kont th telephone PTO 97-66-88 (extension numbers 64-66, 64-30, 64-50)


Recently, in our street, the power engineers changed the metres to electronic ones, took the old ones and charged 300 soms for each installation of a new metre without leaving any documents in return.

The metres that record the consumption of electricity by the household subscriber are the property of the electricity supply company. Therefore, Severelectro OJSC carries out at its own expense all measures for their maintenance, including replacements.

In this case, the main document becomes the protocol for replacing the metering device, which indicates the individual numbers of the removed and installed metres and the latest readings on the old metre. One copy of this protocol is taken by the owner for the replacement of the metre, the other remains with the landlord. And since the metering device is located on a private territory, an act of keeping the metering device is drawn up between the owners of the dwelling and the Supplier. Since the electric metre is the property of the energy company, it is against the law to take payment for the installation of the electric metre by the supplier.


In Kara-Balta, a customer (an educational institution) had a 100 thousand som penalty because they had a faulty sealed casing which violated the electricity company’s rules

The electricity supplier is not entitled to impose and consider administrative penalties. "The power penalty is charged" is not a fine, but according to Appendix 3 to the TESP "Instructions on how to serve consumers when detecting violations of TESP" and Appendix B "On the procedure for calculating the amount of unrecorded electrical energy". The electricity supplier calculates the consumed electric energy. As a result of violations by the Consumer, an act is drawn up, reviewed by the commission and then the materials must be submitted to the State Ecological Technical Inspection.

In detail: The consumer should contact the State Technical Inspection of their region (below are the contacts for the districts of the Chui region). Since only the State Ecological Technical and Technical Inspection is entitled to impose fines, i.e. it is a state authorised body which is given the right to consider and impose administrative penalties not only on the Consumer, but also on the Electricity Provider, in accordance with the Code of the Kyrgyz Republic “On Administrative Responsibility”

Since this amount - 100 thousand soms - was to be calculated according to the formulas "Procedure for calculating the amount of unrecorded electrical energy", Appendix B to the "Instructions on how to serve consumers", it is recommended that the consumer contact the State Ecological Technical Inspection with a statement about checking the accuracy of the act for 100 thousand som

"Lack of a casing and access to the TP" is NOT a fact of proof of unaccounted consumption of electricity by the Supplier. The Supplier must prove that due to the absence of the housing there was access to the TA, and the Consumer has otherwise consumed the electricity from the electricity meter. If this is proven, then the power company will have to submit materials for a criminal case, as a theft.





Does the supplier have the right to pick up old cables from the support to the metering device when they are replaced?

The dividing line between consumers and suppliers has two definitions:

The point of interconnection, where property ownership is determined and metering point, where metering device is installed.

Usually, household subscribers do not have accounting at the points of interconnection, firstly, because of the technical characteristics, and secondly, for ease of reading and checking the meter.

In detail: the connection point is the nearest support of the supplier to the consumer. Given this, the cables from the support to the metering device are the property of the subscriber. Therefore, the subscriber himself buys these cables when he joins the network or, with an agreed decision, buys them from the Supplier.

Answer: The supplier did not have the right to pick up old cables and had to agree on a fee for installing a new cable to consumers.